smart strings from ray wu

[MrChristmas2000]

Got my shipment yesterday morning.

Now on to testing it all!

[sittinguphigh]

What's the best way to pay Ray for RGB smart strings. Paypal or aliexpress.
RJ  said he wasn't sure RAY took PAYPAL any more.

I need some extra RGB wire only about twenty five feet. Were can you buy it.

Connectors I only need about fifteen. Were the best place to buy them?

Thanks

Mort

[jnealand]

I just paid using paypal.  Order the wire and offer to sell pieces on here.  There are other folks who need small lengths of wire.  I bought 100ft from someone last year.  Helped him and me.

[mokeefe]

What's the best way to pay Ray for RGB smart strings. Paypal or aliexpress.
RJ  said he wasn't sure RAY took PAYPAL any more.

Ray definitely takes PayPal.  I used it for an order I received yesterday.  AliExpress used to take PayPal, but they no longer do.  You have to use a credit card if you go through the AliExpress payment system.  If you do that, you will likely get hit with "foreign transaction fees" from your credit card company and may need to verbally approve the foreign charge with them.  I've switched to paying Ray directly with PayPal.  It avoids the hassles and fees associated with the credit card.  You do lose the escrow protection of AliExpress by doing this, but I'm not aware of Ray ever not shipping an order or not resolving any issues.  I'm not 100% sure but you may pay some additional foreign transaction fees via PayPal depending on what source of money you use with them.  I just used money already in my account and no fees were charged.

-Mike

[dearvbguru]

I've been using PayPal with Ray as well because the AliExpress system doesn't want to accept bank cards or certain other credit cards.  Even with contacting bank / credit card company to allow foreign transactions. 

I send ray an email telling him what I want from his ali express store and how many and he sends an invoice that I can pay through paypal and is quoted in US dollars.  I pay with credit card through paypal in USD and dont have any transaction fees.  Havent had any problems.

Steve

[dearvbguru]

Just to give everyone an update.  Tomorrow will be three weeks from payment and Ray originally quoted 2 weeks.

Ray informed me of a production delay and is hoping to ship them out next week.

So at least with this order we are looking at about a four week lag time...

[zwiller]

Just to give everyone an update.  Tomorrow will be three weeks from payment and Ray originally quoted 2 weeks.

Ray informed me of a production delay and is hoping to ship them out next week.

So at least with this order we are looking at about a four week lag time...

+1.  Same here.  I am getting kinda nervous because I need to place another order yet. 

[chrisatpsu]

i placed an order with ray, payed with paypal, and received stuff recently. He made 2 mistakes, and is sending me another package with corrections. So if you helps your decision making, even with a mistake where he already had the money (paypal),  he still honored the mistake.

[MrChristmas2000]

I just had him replace 2 items that I had ordered 6 months ago that had failed. He even replaced a power supply that I had ordered a year ago and had failed. Now that's customer service!

[travailen]

I ordered 6 flex strips on September 18th. They arrived on Sept 24th. However, i did not request any special lengths.


Rick S

[MrChristmas2000]

I ordered 6 flex strips on September 18th. They arrived on Sept 24th. However, i did not request any special lengths.


Rick S

They only come in 2 sizes. 4 m and 5 m. about the same price.

[TheBanker]

I just got additional 128 pixels and 3 prong connectors.  Only took a week or so.


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[JonB256]

I just missed my shipment from Ray. Two weeks from invoice to DHL at the door. I'll be here tomorrow for sure.

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[travailen]

Just as a note, China is on vacation all next week. I think Ray is working but I do not think there will be any production next week.

Rick S

[smeighan]

Just as a note, China is on vacation all next week. I think Ray is working but I do not think there will be any production next week.

Rick S

That is correct, sept 30 to oct 5th is holiday for them.

Ray will be working every day.

Btw, he said he got backed up because a single user ordered 70,000 pixels of rgb. That order has now been delivered but it did create a backlog.

Cables and some square pixels are 15-26 days, other strings are 5-10 days. He split my order, half has already shipped dhl.

He apologized for the drop in his service level. My suggestion to him is to just communicate more. Does not matter the country, when the supply chain gets delays you need to over communicate.

He did tell me thank you for the nutcracker. He said some customers have mentioned it when ordering pixels.

Maybe it is my own fault that there are delays on my order , lol