Ray sends me a quote as others have said. Then he puts a custom item on his aliexpress website for me (search for your name, or he gives you the link). Then you purchase that through aliexpress (I paid with credit card) and he only gets the payment after you have received the good and are happy with them ... there is something like a 10 day acceptance period or something. Never had any problems with Ray. Had can take awhile getting back to you as he's probably insanely busy this time of year.