Ray Wu order question

[SteveMaris]

Hey guys,
 Seasons greetings, good to be back in the swing of things.

Question: I ordered 3 sets of dumb strings. I got them and the spacing was wrong.

 I emailed Ray and he has the correct ones coming to me next week.
 I asked Ray if I should give the box of incorrect ones (3 times) to the Fed Ex driver, and his only reply was sorry for the mistake.

The one thing I will not do is pay for return shipping to him.

Has anyone had a similar experience? What was involved in the process?
Thank you...

[dcwehw99]

Steve,
Ray shipped me the incorrect power supply last year and he immediately shipped me the correct one and said he didn't want the incorrect one shipped back to him.

Denny

[MrChristmas2000]

I have never had him ask for the wrong stuff back.

That is the best customer service I've ever seen.

[keitha43]

I did have to pay shipping when he replaced all my ip66 nodes (the original ones) with ip68 nodes. However that was for 1008 nodes so it was a lot of shipping. He did want all the old ip66 back.

Sent from my Thunderbolt using Tapatalk 2.

[dpitts]

I had similar situation. He sent 5 volt power supplies instead of 12v. I just sold supplies on the forums. They were sold quickly because buyer paid cost of supplies plus US shipping not shipping from China. I then sent Ray the money. Win win.

[SteveMaris]

I had similar situation. He sent 5 volt power supplies instead of 12v. I just sold supplies on the forums. They were sold quickly because buyer paid cost of supplies plus US shipping not shipping from China. I then sent Ray the money. Win win.

That sounds like a good plan. I will do that. Thanks for the replies

[dpitts]

Steve,

What is the specs on the lights?

[SteveMaris]

They are 12v RGB dumb strings. 3 sets of 100 lights, with 3 inch spacing.