DiyLightAnimation
Fun => The Porch => Topic started by: SteveMaris on November 02, 2012,
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Hey guys,
Seasons greetings, good to be back in the swing of things.
Question: I ordered 3 sets of dumb strings. I got them and the spacing was wrong.
I emailed Ray and he has the correct ones coming to me next week.
I asked Ray if I should give the box of incorrect ones (3 times) to the Fed Ex driver, and his only reply was sorry for the mistake.
The one thing I will not do is pay for return shipping to him.
Has anyone had a similar experience? What was involved in the process?
Thank you...
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Steve,
Ray shipped me the incorrect power supply last year and he immediately shipped me the correct one and said he didn't want the incorrect one shipped back to him.
Denny
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I have never had him ask for the wrong stuff back.
That is the best customer service I've ever seen.
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I did have to pay shipping when he replaced all my ip66 nodes (the original ones) with ip68 nodes. However that was for 1008 nodes so it was a lot of shipping. He did want all the old ip66 back.
Sent from my Thunderbolt using Tapatalk 2.
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I had similar situation. He sent 5 volt power supplies instead of 12v. I just sold supplies on the forums. They were sold quickly because buyer paid cost of supplies plus US shipping not shipping from China. I then sent Ray the money. Win win.
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I had similar situation. He sent 5 volt power supplies instead of 12v. I just sold supplies on the forums. They were sold quickly because buyer paid cost of supplies plus US shipping not shipping from China. I then sent Ray the money. Win win.
That sounds like a good plan. I will do that. Thanks for the replies 8)
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Steve,
What is the specs on the lights?
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They are 12v RGB dumb strings. 3 sets of 100 lights, with 3 inch spacing.