Make sure you have pixels "turned on" in the controller settings. When I first got mine I had a similar issue and was convinced I had bad pixels. I chopped and chopped up the string and basically gave up. Eventually, when scrolling through the controller menu and becoming familiar with it, I realized it was not setup to display any pixels. Once I changed it, it has worked perfectly since. I have forgotten how exactly, but get the manual out. I think you hold something down for a second and the menu comes up. Very cool controller. Think I am gonna string a single strand of pixels wired to this controller in the tree his year. 2014X looks identical to the 2010 to my eyes, although it appears to work with many more modules than the 2010 did.