need alot of help with dongle drivers

[holland lights]

So i got the board built today, and programed the chip. I installed the FTDI driver that it says to.I have windows 7. And when i pluged in the dongle, windows installed drivers and the dongle doent work.Now what do i do.  When i try to set it on the com port it has an error message.

[chrisatpsu]

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Make sure you have the correct Operating system (Windows), and correct architecture (32bit, 64bit)

see if that helps

[taybrynn]

Great tip ... make sure its the correct one 32 or 64 bit.

Just a wild guess ... but sometimes you have to remove the driver installed by windows ... and as long as you installed the correct one onto the system  ... do a reboot and let windows re-detect it again.  Sometimes crazy stuff like that works when your having problems.  

[urthegman]

What error message are you getting?

[rrowan]

Hi H.L.

Try this little program I wrote to test for the Dongle and what com port its connected to.

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There is no install, you just unzip it and run the program.

See if it finds the com port. If not than the drivers are not correctly installed

Cheers

Rick R.

[rayster]

Hi All,

And remember FTDI recommends that you install the drivers before you hook up the device.

Ray

[tng5737]

which OS are you running?

[holland lights]

I am running windows 7 x64 bit. In the attached photo almost in the center it shows the drivers. Then the error is when i try to play a vixen sequence it says Access to the com port 9 is denied.  Com 9 is what its on.

[holland lights]

Heres a picture that shows the list usb and the com port setting

[trekster]

Is it showing up in the device manager under ports and com.  Does it show it is installed and working properly?


Ron

[chrisatpsu]

also, check vixen that you're using the Enttec DMX USB Pro plugin, not the Open DMX.

while in Vixen, make sure the you're NOT using the DMX addin    (Menu  Add-ins...   make sure there is not a check mark beside it.)

also, just to be safe, make sure the dongle is plugged directly into the computer, instead of into a hub at first.
and as strange as this sounds, try a different USB cable. try one from somthing you know that works well, like a printer.

[holland lights]

yes it is on there. And it says its functioning properally.

[mokeefe]

On your graphic above your USB Serial Port is showing up as Com10 in the Device Manager, but you said the error in Vixen was coming from Com9.  I have found that devices that use the FTDI virtual com port often change com port numbers when the devices are removed and reinserted or moved to a different USB port.  You may have already done this, but just make sure your com port settings in Vixen match the current com port settings in Windows.

-Mike

[holland lights]

yea i completely removed the driver and reinstalled it and pluged it back in is why it changed.

[holland lights]

Is anything besides the red light supposed to be on, on the dongle itself? When trying to get it to work.