It was interesting to hear that the old factory did not honor their product replacements for defectives, so made Ray pay for replacement out of his own pocket. Even more impressive Ray did this for us.
My only gripe for repeat orders is how pricey the shipping is, despite how small the box (I get) is. They pack a lot into a really small box, then cover it with a gallon of tape and padding. This is why you must ask Ray for a combined shipping quote, as its almost always more reasonable then ... esp. on larger orders.
