Well just a quick update. I never got the phone call from customer service like I requested from the night before or in the email so I decided to called in (really wanted to see how the customer service would respond "grade D"). Did not want to wait till it was later in the day for them to say "Oh its too late to ship out". Anyway when I did call in and asked for the customer service person, I was told they were out to lunch. Anyway they asked for my name and they knew right away who I was and was told please hang on because someone will be with me in few minutes. So I thought well if they knew who I was why didn't they not call me. Anyway a gentlemen got on the phone I explained exactly my problem and he said he was aware of my issue but need more info (again why no call back that I requested would be happy to give you whatever info you want) I told him yes it says LED on the box but the product was not LED. He asked how I knew they were not LED and I went through the whole wattage/current draw and the amount of heat that was being produced. I asked who he was He said he was the tech. Anyway he said that he would look into it. Ten minutes later I get a call and he tells me you know what your right they are incandescent.
. He said the shipping people scanned the bar code and it came up incandescent but since it said LED on the box away it went. Then I explained then why when I called and emailed them and asked that they open the box and inspect the product before it ships so it did not happen a second time. I asked him, "You would think that the CS would have told shipping dept or the tech that a box marked LED was shipped out but the product was not LED." He was very quiet, I told him check the records because I'm looking at the communication between both parties. Well I told him that the first shipment was a honest mistake second shipment was inexcusable especially when a customer specifically ask it be inspected prior to shipping. He apologized and said I wounder how many of these went out to customers. I said yea maybe someone should follow up huh. I told him I was thinking about ordering other colors and wondered would I have the same issue. He said no I should not have a problem. But to tell you the truth if he is the only one there that know what the difference between LED and incandescent rope light is then confidence level not that high. Anyway I'm crossing my fingers because as He said they would ship it today that was at 1PM. I asked for a tracking number and said please expedite the shipping. He said no problem will do. So far no tracking number was sent so I can't follow up till next week. I'm hoping they come through.
So if you got your order in and they ship you the correct stuff great, but if you have a problem with your order them hold on.
