com1 access denied

[duane.mosley]

trying to learn vixen and getting access denied on com1 when trying to play the song in adjustable preview. happens on every sequence that i have made,  but if i do adjustable preview on someone elses shared sequence, it works ? i attached some pitures to show what settings are on my computer. not sure where i'm going wrong.

thanks in advance

duane

[duane.mosley]

this is what it is saying in vixen

[memphislights]

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[rrowan]

Do you have a USB dongle connected to your computer?

If so normally it does not get com port 1. That is normally assigned to a onboard serial port. If you don't have a USB dongle then there is no need to enabled a output for it. If you don't see another com port and you do have a USB dongle then did you install the FTDI drivers?

Rick R.

[duane.mosley]

thanks rick. turns out the ftdi drivers weren't installed properly. switched everything to com 2 and the preview starts to play now and plays the music, but is not showing the lights on the preview. just another hurdle for me to figure out. and i do have a usb dongle connected to my computer.

thanks

duane