I'm not sure if this will help, but I couldn't get any of my smart strings to power up either. The biggest difference I had was that I was still using the USB dongle, not the pixelnet dongle (waiting patiently for that to come in).
I found another thread which recognized that the smart string utility didn't work for the USB dongle. There's a post in this thread from RJ with an updated executable. I used that, and *WOW* my smart strings started to work. Here's the thread, and hoping that this might help.
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Login- Lora (Another newbie in the DIY realm )